Shipping & Delivery

Currently we only ship within Malaysia only. Shipping fees depending on the weight of the item and delivery location based on our calculated shipping rate.

Shipping method :

Peninsular Malaysia / Sabah / Sarawak : Pos Laju and City Link Express

Peninsular Malaysia : 2 – 5 business day with exceptions on weekends and public holidays.
Sabah / Sarawak : 3 – 7 business day with exceptions on weekends and public holidays.

Once your order has been processed and packed, we will sent you an email containing a unique tracking number for you to keep track on the status of your parcel at all times. This tracking number will be sent to your registered email address. Please check your spam box / junk mail in case it’s there!

If your items have still not arrived, don’t worry. You could track the transit status of your order by click the following:

i- https://track.pos.com.my/postal-services/quick-access/?track-trace

ii-https://www.citylinkexpress.com/MY/Tracking.aspx/ 

If you wish to speak to customer service representative, they can also be contacted at:

i- Pos Laju : 1 300 300 300
ii- City Link Express: 1300 88 2489

If this case happens, kindly email us your order detail information online@mona.com.my
Information required:

  • Order ID number
  • Customer’s name
  • Customer’s contact number.

We will assist you to check the status of your parcel and claim the refund from Pos Laju and City Link Express. The process of refund will take about 3 months.

If this case happens, kindly email us your order detail information to online@mona.com.my
Information required:

  • Item missing code
  • Order ID number
  • Customer’s name
  • Customer’s contact number

We will assist you to check the status of your parcel and claim the refund from Pos Laju and City Link Express. The process of refund will take about 3 months.

Its up to your choice / convenience either to your home or office address. But please ensure there is someone who would be able to standby at that address by the moment Pos Laju and City Link Express deliver the parcel.

In the event of no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest Pos Laju and City Link Express office or sent back to us.

We WOULD NOT REFUND or EXCHANGE if the parcel returned to us due unavailability of customer by the time parcel delivered. You have to bare the shipping cost for second time shipping.

Yes, self-pickup is available in our stores:

Monaliza & Mastura Enterprise Sdn Bhd
KBMALL Branch
3.20 & 3.21 Digital City,
KB Mall, Jalan Hamzah,
15050 Kota Bharu, Kelantan
Tel: 09-7473077

Monaliza & Mastura Enterprise Sdn Bhd
Berek 12 Branch
PT2303 Kota Sri Suria,
Jalan Abdul Kadir Adabi,
15200 Kota Bharu,
Kelantan
Tel: 09-7419232

Our delivery process is based on First Come First Served basis.